Managed IT Services

Uptime is a commitment, not a wish.

Operations that don't need a call.

Mission-critical IT should feel invisible. Solvin runs a 24×7 NOC and onsite Facility Management practice that keeps infrastructure, endpoints and business applications available — with proactive patching, tested recovery, and SLAs you can put in front of a regulator.

99.9%+

Availability across managed estates

≤ 15 min

P1 acknowledgement, 24×7

95%+

Patch compliance within SLA

/ Capabilities

What's in scope.

24×7 NOC

Follow-the-sun monitoring across servers, network, storage, databases and cloud workloads — with tiered escalation and RCA discipline.

Endpoint Management

MDM/UEM rollout, image standardisation, patch orchestration and compliance reporting across Windows, macOS and Linux fleets.

Server, Storage & Network Ops

Capacity planning, firmware/OS lifecycle, SAN/NAS management and network administration for on-prem, colo and hybrid estates.

Backup & Disaster Recovery

3-2-1-1-0 backup design, immutable copies, tested runbooks and RPO/RTO commitments quantified per business service.

Onsite Facility Management

Deskside engineers who operate as an extension of your IT team — badged, background-verified, and covered by our own SLAs.

Service Desk (ITIL v4)

Single-pane ticketing, knowledge base, request catalogue and SLA reporting integrated with your existing ITSM (ServiceNow, Jira SM, Freshservice).

Transition, done right

Most managed-services failures happen in transition. We run a structured 60–90 day cut-over: knowledge capture, shadow mode, reverse-shadow and steady state — with published exit criteria at every gate.

Discovery of every asset, dependency, and undocumented tribal process
Shadow operation for 2 weeks — your team leads, we observe
Reverse-shadow for 2 weeks — we lead, your team observes
Steady state with published SLA/OLA dashboards and monthly ops review

Reporting your board actually reads

Availability, MTTR, patch compliance, backup success, and change failure rate — trended monthly and reviewed with a senior owner, not a coordinator with a spreadsheet.

/ Frameworks & Standards

ITIL v4ISO 20000-1ISO 27001CIS Critical Controls3-2-1-1-0 backup standard

/ Case Studies · Measurable Outcomes

Delivered in production. Measured in outcomes.

Representative engagements from Solvin's managed services practice. Client identities are withheld under NDA; industry, scope and results are as-delivered.

Life-Insurance CompanyIndia

24×7 managed IT operations across 400 branches: endpoints, servers, collaboration, service desk and vendor coordination.

Outcomes

First-call resolution improved from 51% to 78%
Mean-time-to-resolve for P2 tickets down 46%
CSAT on service desk sustained at 4.6/5 for 18 months

Asset Management FirmIndia

Managed IT + endpoint security with SEBI-aligned reporting and monthly service reviews.

Outcomes

Zero regulatory findings on IT operations for 24 months
Patch compliance held above 97% every reporting cycle
Change-related P1 incidents down to under 1 per quarter

Common questions.

Can you provide onsite engineers in Tier-2 Indian cities?

Yes. We staff onsite FM engineers across every Indian metro and most Tier-2 cities, with backfill and holiday cover written into the SLA.

Do you replace or augment our internal IT team?

Whichever fits. Many clients keep architecture and vendor governance in-house and outsource run/monitor/patch to us. We flex to your operating model.

/ Practice areas

Dedicated services under managed services.

Each practice area has its own scope, methodology and deliverables. Explore in depth below.

/ Related Practices

Pairs well with.

Managed Cyber Security Services

AI-powered SOC. Human-owned response.

Cloud & Platform Services

Cloud engineered for unit-economics.

Cybersecurity & Resilience

Defence-in-depth, engineered.

Ready to scope a managed services engagement?

A senior practice lead — not a sales rep — will respond within one business day.