All offerings

Managed NOC

Network operations that never blink.

Your network, watched every minute.

Solvin's Managed NOC keeps LAN, WAN, SD-WAN, wireless and cloud networks under continuous watch — with ITIL-aligned incident, problem and change processes, and a single throat to choke for OEM and carrier escalations.

24×7×365
Follow-the-sun coverage
ITIL v4
Aligned processes and reporting
One
Accountable service owner

/ Capabilities

What's in scope.

24×7 monitoring & alerting

Multi-tool NMS, flow, SNMP and streaming telemetry with correlated alerts and noise suppression.

Incident & problem management

ITIL v4 processes with defined SLAs, RCA reports and trend-driven problem elimination.

Change & configuration management

Peer-reviewed change windows, automated backups and configuration drift detection.

Carrier & OEM coordination

Single point of contact for ISP, MPLS, SD-WAN and OEM tickets — we drive them to closure.

Capacity & performance reporting

Monthly service reviews with utilisation, availability and experience metrics that inform investment.

Runbook automation

Automated diagnostics, remediation and self-healing playbooks for common failure modes.

How we engage

We onboard your estate, agree service catalogues and SLAs, and cut over to Solvin operations without disrupting the business — with hypercare for the first 30 days.

Inside the NOC

What runs 24×7 behind the SLA.

  • Multi-tool monitoring across SNMP, streaming telemetry, flow and synthetic probes
  • Correlated alerting that suppresses noise and surfaces business-impacting events
  • Certified L1/L2/L3 engineers on shift, with senior on-call escalation
  • Change advisory board with peer review and automated config backup
  • Monthly service reviews with availability, MTTR and capacity trending

Beyond alerts — problem elimination

Ticket volume is not a KPI. Each month we identify the top three recurring incidents and design them out — via config change, automation or architectural fix — so next month's ticket queue is smaller than last month's.

/ Frameworks & Standards

ITIL v4ISO/IEC 20000MEF SD-WANCisco Validated Designs

/ Our Expertise

A NOC run by senior engineers, not scripted L1s.

Every Solvin NOC shift has certified network engineers on the floor — not a script-reading first line. Escalations move up rather than out. Our clients get RCA reports written by the engineer who resolved the incident, signed off by a practice lead.

Certifications & Credentials

ITIL v4 Foundation & PractitionerCisco CCNP EnterpriseFortinet NSE 5+Aruba ACMPAWS/Azure Networking SpecialtyServiceNow Certified System Administrator

Proof in the field

  • Operate networks across 500+ sites in India, GCC and SEA
  • Median MTTR under 30 minutes for P1 incidents on managed estates
  • Zero missed change windows on regulated BFSI clients in the last four years

/ Case Studies · Measurable Outcomes

Delivered in production. Measured in outcomes.

Representative engagements from Solvin's managed noc practice. Client identities are withheld under NDA; industry, scope and results are as-delivered.

National BFSI NetworkIndia

24×7 NOC operations across 500+ branch and DC network devices with ITIL v4 processes and SD-WAN oversight.

Outcomes

  • Median P1 MTTR held under 28 minutes across the year
  • Availability sustained at 99.98% network-wide
  • Zero missed change windows over 4 consecutive years
Retail ChainIndia + GCC

Co-managed NOC for store, DC and cloud networks with monthly problem-elimination programme.

Outcomes

  • Recurring ticket volume down 38% in the first six months
  • Carrier-related MTTR cut 55% through owned escalation
  • Store-network incidents self-remediated by automation 41% of the time

Common questions.

Do you use our tools or bring your own?

Either. We can operate your existing NMS, deploy Solvin's stack, or run a co-managed model.

What SLAs do you commit to?

Standard SLA is 15-minute response and 30-minute engagement for P1, with monthly service credits for miss. Custom SLAs are available for regulated workloads.

Is the NOC based in India?

Yes — primary NOC operates from India with follow-the-sun coverage. This keeps data residency simple for Indian regulated clients.

How do you handle vendor escalations?

We are the single point of contact. We open, drive and close tickets with ISPs, OEMs and carriers on your behalf — with weekly escalation reporting.

/ Related Practices

Pairs well with.

Networking
The connective tissue of a modern enterprise.
Managed Services
Operations that don't need a call.
Managed Cloud
Cloud that runs itself — with a team behind it.

Ready to scope a managed noc engagement?

A senior practice lead — not a sales rep — will respond within one business day.

Contact Us